The Quote: "The way productivity is measured today just doesn't make any sense. All these productivity measures are based on manufacturing models, and there's no accurate calculation at the macro level of how to capture productivity in the service sector. And when you have an economy that's 80 percent service, you've got a problem."
Who Said It: Karen Lojeski, research director for the Institute for Innovation and Information Productivity, a trade association founded by Accenture, Microsoft and Hewlett-Packard.
In Context: The complexity of the Information Age is challenging the conventional methods for measuring IT productivity. In a knowledge-based environment, the same old formulas don't work, Lojeski says. Until the calculations catch up with the new business climate, understanding the true value of IT will remain a major challenge.
Find Out More: IT Productivity: Measuring the Immeasurable
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